Frequently Asked Questions

📦 Shipping & Delivery

How long does shipping take?

We process all orders within 1–2 business days. Standard delivery typically takes 7–15 business days for US orders. You'll receive a tracking number as soon as your order ships so you can follow it every step of the way.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $50. Orders under $50 have a flat $8 shipping fee.

Do you ship internationally?

Yes! We ship to most countries worldwide including the UK, Canada, Australia, and Europe. International shipping times vary by destination.

How do I track my order?

Once your order ships, you'll receive a tracking email at the address you provided at checkout. You can use that tracking number to monitor your delivery in real time.

💳 Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order?

We process orders quickly! If you need to make a change, please email us at hello@refinebeauty.net within 12 hours of placing your order and we'll do our best to help.

↩️ Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, contact us at hello@refinebeauty.net within 30 days of receiving your order and we'll make it right — no questions asked.

What if my item arrives damaged or incorrect?

We're so sorry if this happens! Email us at hello@refinebeauty.net with a photo of the issue and we'll send a replacement or full refund immediately.

🌿 Products

Are your products safe for sensitive skin?

Yes — all of our products are carefully selected to be gentle and effective for all skin types including sensitive skin. If you have a specific skin condition or allergy, we recommend checking the ingredient list on the product page or consulting your dermatologist.

Are your products cruelty-free?

We are committed to offering clean, ethical beauty products. All products in our store are cruelty-free.

I have another question!

We're here for you! Email us anytime at hello@refinebeauty.net and we typically respond within a few hours during business days.